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How VBS’s Proactive Solutions Revolutionize Small Business IT Support

VBS IT Services

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The small business landscape never stays the same for long, so why should your IT solutions? From cybersecurity to CRMs, there are plenty of ways tailored tech services could transform an SMB. In this post, we’ll explore how forward-thinking service providers can help small businesses innovate and outpace the competition.

Cybersecurity for Small Businesses

One of the foremost concerns for any SMB is cybersecurity and compliance. With regulations constantly evolving, it’s essential to stay ahead of the curve. Partnering with a proactive IT provider ensures that your business isn’t caught off guard by changes in regulatory requirements. By implementing robust cybersecurity measures and ensuring compliance, our solutions provide a shield against potential threats, safeguarding your business and customer data.

Look out for:

· Full IT support: across your entire IT environment. We provide network, Wi-Fi, mobile, email, and encryption products, all of which respond to incidents automatically and share real-time insights to keep you cybersecure.

· Confidential risk assessments: to uncover your business’s hidden vulnerabilities. We’ll explore our findings in a meeting with you, where we’ll provide recommendations to remedy any problems we’ve found.

· Annual security training: that strengthens your team’s cybersecurity awareness. In just 45 minutes, we’ll upskill your employees and banish insider data breaches.

· Expert advice: whether you’re looking to fortify your existing setup or build your cybersecurity from the ground up, our team of small-business specialists offer consulting across the GTA.

Strategic IT Support Tailored to You

No two businesses are alike, and neither should their tech solutions be. A good IT company takes a strategic approach that considers your business’s needs, goals, and tech know-how. At VBS, this starts with a visit from our managing director Miguel. We’ll discuss your business ambitions, with a focus on solving your unique technological pain points. By understanding your operations inside out, VBS can craft aligned solutions that empower you to reach your next milestone, free from IT roadblocks.

Customer Management Made Easy

Implementing a Customer Relationship Management (CRM) system can significantly improve business operations by centralizing customer data, streamlining communication, and enhancing customer engagement. However, the process can be complex and time-consuming. VBS take the burden off your internal resources by managing the entire CRM implementation process. From customization to integration, we ensure a smooth execution that leaves your team free to focus on what they’re best at.

Why we love CRMs:

· Collaborate: With a cloud-based CRM platform, you can track and share tasks remotely, allowing for greater flexibility within your team.

· Integrate: Most CRMs integrate with your existing software, like Microsoft Teams, meaning your existing data can be transferred without issue.

· Communicate: Internal communications are hosted securely via an ad-free, encrypted email service – the only people with access are the ones who need it.

· Automate: Many of your customer-facing processes, like scheduling social posts and sending emails, can be automated to save them eating up your time.

· Consolidate: All your support functions are unified in one place, enabling your customer service team to respond to requests faster and more efficiently.

· Innovate: CRMs make it easier to generate sales and marketing reports, meaning you can spot customer trends and get ahead of the competition sooner.

Fast Responses and Behind-the-Scenes Support

Gone are the days of waiting endlessly for IT issues to be resolved. VBS guarantee prompt responses and work diligently behind the scenes to address issues before they escalate. With a first call resolution rate exceeding 90%, you can rest assured that your IT concerns will be rectified swiftly and efficiently. Whether it’s troubleshooting technical glitches or providing strategic guidance, our team are always on standby to keep you running smoothly.

24/7 Threat Monitoring

Unlike traditional IT companies, cyberthreats and IT issues don’t adhere to a 9-to-5 schedule. An out-of-hours issue that should be an easy fix can escalate into a problem that sends your business askew without diligent support. That’s why we offer round-the-clock monitoring to detect and mitigate potential risks. Continuous, unobtrusive surveillance helps minimize the chances of your technology causing downtime, allowing your team to carry on thriving without interruption.

Streamlined End-to-End Support

From planning and organizing to executing and implementing, proactive IT support services like VBS are with you every step of the way. We ensure your IT solutions are seamlessly executed, keeping your operating like a well-oiled machine.

We provide:

· Dependable outsourcing: Reliable, cost-efficient tech service is more than just our job – it’s our responsibility.

· IT Alignment: Regular meetings and a personalized roadmap provide clarity for the future of your SMB, plus reassurance that you’ll have the tech to support it.

· Dynamic services: Flexible solutions tailored to you guarantee that as your business grows, your IT systems will scale to match.

The Bottom Line

In short, proactive IT providers offer small businesses a clear advantage in today’s competitive landscape. With a tailored approach and over 20 years of IT experience, VBS are driving small business like yours to outsmart, out-deliver, and outpace the competition. We offer robust IT support

that keeps businesses across the Greater Toronto Area free from technical issues. Ready to get ahead? Book in with Miguel for a free discovery call to see how we could bolster your business.