SmartVoice Elevate
AI-Powered Business Phone System
Cloud VoIP + Unified Communications + Contact Centre
Every call, chat, meeting, and customer interaction, all powered by AI.
A phone system that works as hard as your team.
Most phone systems pass calls around. SmartVoice Elevate goes further: three AI tools are built directly into the platform, helping your team handle more, respond faster, and keep customers happy without burning out.
AI Receptionist
The AI Receptionist picks up when your team can’t. Answering questions, scheduling appointments, and getting callers to the right person, all in natural back-and-forth conversation.
When a call needs a human, it transfers with a full summary of what was already discussed. Callers don’t have to start over, and your team picks up with context already in hand. Configure it once, adjust it any time.
AI Contact Centre
Voice, SMS, webchat, and email all come into one screen. While an agent is on a call, they get a live transcript running in real time, a read on how the customer is feeling, and quick access to the right answers so they don’t have to put anyone on hold to go look something up.
When the call ends, AI Recap writes up the summary and flags the action items automatically. No more notetaking or chasing follow-ups.
Supervisors can monitor agent performance as it happens, with AI quality scoring and coaching recommendations built in. Less time reviewing recordings, more time coaching.
AI Agent Assist
Before the call: the agent sees a summary of that customer’s last interaction, so they’re already up to speed before they say hello. During the call: live guidance, real-time answers, and sentiment tracking so they know if things are going sideways. After the call: the wrap-up notes write themselves. Editable, accurate, and ready straight away.
New starters get confident faster. Seasoned agents take more calls. Managers stop spending half their day on manual quality reviews.
AI Agent Assist
Before the call: the agent sees a summary of that customer’s last interaction, so they’re already up to speed before they say hello. During the call: live guidance, real-time answers, and sentiment tracking so they know if things are going sideways. After the call: the wrap-up notes write themselves. Editable, accurate, and ready straight away.
New starters get confident faster. Seasoned agents take more calls. Managers stop spending half their day on manual quality reviews.
AI Contact Centre
Voice, SMS, webchat, and email all come into one screen. While an agent is on a call, they get a live transcript running in real time, a read on how the customer is feeling, and quick access to the right answers so they don’t have to put anyone on hold to go look something up.
When the call ends, AI Recap writes up the summary and flags the action items automatically. No more notetaking or chasing follow-ups.
Supervisors can monitor agent performance as it happens, with AI quality scoring and coaching recommendations built in. Less time reviewing recordings, more time coaching.
AI Receptionist
The AI Receptionist picks up when your team can’t. Answering questions, scheduling appointments, and getting callers to the right person, all in natural back-and-forth conversation.
When a call needs a human, it transfers with a full summary of what was already discussed. Callers don’t have to start over, and your team picks up with context already in hand. Configure it once, adjust it any time.
Key features include:
- 100+ enterprise calling features
- Microsoft Teams integration
- Call recording and archiving
- 99.999% uptime SLA
- Video, chat, and SMS in one app
- End-to-end encrypted communications
Already on Microsoft Teams?
SmartVoice Elevate lives right inside it.
SmartVoice Elevate is already embedded inside the Teams interface itself. Your team gets full business calling, SMS, voicemail, and advanced call handling without ever leaving the Teams app. And no separate Microsoft Teams Phone license is needed.
Calls and texts go out from your business number. Presence status stays in sync automatically. If Teams ever goes down, SmartVoice Elevate keeps running – calls route through the SmartVoice mobile or desktop app so work doesn’t stop.
What's included with the Teams integration:
- Click-to-call from within Teams
- Business SMS from your company number, inside Teams
- Call queues, call recording, monitor, whisper, and barge
- Voicemail with transcription
- 30-day rolling call archiving, extendable up to 10 years
- AI Contact Centre accessible inside Teams (available as an add-on)
- CRM integrations that work within the Teams environment
Integrations
Unite integrates with all the apps you need – Salesforce, Zendesk, Microsoft Teams, Google Workspace, and more
What's included
Cloud VoIP calling
100+ enterprise calling features: call routing, hunt groups, auto attendant, call queuing, and more.
Video & collaboration
HD video conferencing, screen sharing, team chat, and file sharing, all in the same app.
Business SMS
Send and receive texts from your main business number, on desktop or mobile.
Microsoft Teams embedded
Full SmartVoice calling and SMS built into Teams, no additional Microsoft license needed.
AI-powered tools
AI Receptionist, AI Agent Assist, and AI Recap built in across the whole platform.
Call recording & archiving
Capture, search, and retain calls, voicemails, chats, and SMS, with retention up to 10 years.
Enterprise-grade security
End-to-end encryption, multi-factor authentication, geo-fencing, and round-the-clock AI threat monitoring.
99.999% uptime SLA
A financially backed guarantee. Your business stays reachable.
INTEGRATIONS
SmartVoice Elevate works with the tools you're already using
SmartVoice Elevate connects with your existing CRM and business software, so your team isn’t jumping between apps to get things done. Calls log automatically. Customer records pull up during a call. Everything stays in sync without anyone having to do it manually.
CRM integrations:
- Salesforce – click-to-dial, automatic call logging, and customer records on screen during calls
- HubSpot – inbound and outbound calls logged straight to the contact timeline
- Microsoft Dynamics 365 – click-to-call and automatic activity tracking inside Dynamics
- Zoho CRM – make and receive calls from within Zoho, with screen pops
- Zendesk – view and raise support tickets during calls, with automatic interaction logging
- ServiceNow – call recordings and details linked directly to ServiceNow records
- NetSuite CRM – click-to-call and call logging within NetSuite
- SugarCRM – calling with live contact record access
Productivity & collaboration integrations:
- Microsoft 365 / Outlook – contacts, calendar, and call activity kept in sync
- Google Workspace – contacts and calendar integration
- Slack – real-time notifications and meeting launching directly from Slack
- Chrome – click-to-call any phone number you see in your browser
Ready to upgrade your business communications?
We’ll look at your current setup and put together a quote that fits your business. Phones come pre-configured, migration is taken care of, and there’s no long-term contract to sign.
Get your personalized quote today!
Can I migrate from my current phone system?
Yes, migration is fully managed. Your phones arrive pre-configured and ready to use, and our team handles the transition so there’s no disruption to your business.
Can I keep my existing phones?
In most cases, yes. If your current handsets are SIP-compatible, they’ll work with SmartVoice Elevate. If not, we can supply plug-and-play VoIP phones that arrive ready to go.
Is it scalable as my business grows?
Absolutely. SmartVoice Elevate is priced per user, so you only pay for what you need. Adding new users or locations is straightforward and managed from a single admin portal.
Do I need a Microsoft Teams Phone license for the Teams integration?
No. SmartVoice Elevate embeds directly into Teams and delivers full calling features without needing a separate Teams Phone license, which is usually a meaningful cost saving for businesses already on Teams.
Which CRM systems does SmartVoice integrate with?
SmartVoice Elevate integrates with Salesforce, HubSpot, Microsoft Dynamics 365, Zoho CRM, Zendesk, ServiceNow, NetSuite, and SugarCRM, among others. If you’re using something different, talk to our team.
Is my data secure?
Yes. SmartVoice Elevate uses end-to-end encryption, multi-factor authentication, and geo-fencing, with data stored in certified data centres that are monitored 24/7. It meets the compliance requirements of regulated industries, including healthcare, finance, and legal.