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Vcare Support Pricing.

Determine which pricing model works best for you and get only what you need.

Vcare SLA Features.


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  • Protect your systems to prevent outages and downtime with advanced, predictive, and managed antivirus
  • Real-time monitoring of hardware performance, software, and resource status
  • Real-time error alerts
  • Predictive behavioral failure alerts to proactively prevent hardware downtime
  • Vulnerability system scans to protect your data
  • Automatic remediation of basic system issues/errors
  • Automatic software patch installation management
  • Performance optimization maintenance with clean disk and defrag
  • File size monitoring to manage hard drive storage
  • Installed software and device hardware configuration
  • System activity audit logs
  • Changelogs for hardware, software, and system changes
  • Compliance policy management
  • Internet service uptime monitoring


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  • All Basic Plan features, plus:
  • Quick remediation service
  • Remediation with guaranteed rapid response time by highly trained and certified technicians
  • Managed security monitoring with manual intervention
  • Access to support via phone or email during regular business hours
  • Advanced cybersecurity AI and human led 24/7 protection
  • Ransomware protection
  • Web filtering and DNS protection
  • Email security protection from phishing, ransomware and spam
  • Dark web monitoring
  • Employee security awareness training that teaches your team to spot and prevent attacks


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  • All Proactive Plan features, plus:
  • 24/7 help desk support with 90% first call resolution
  • Unlimited 24/7 help desk assistance via phone, email, or instant messaging
  • 70% of calls answered within 60 seconds
  • 24/7 live monitoring of entire network infrastructure
  • Quarterly network and security assessments
  • Virtual CIO with quarterly meetings to review your IT’s current state and strategize for the future