Vcare Support Pricing.
Determine which pricing model works best for you and get only what you need.
Vcare SLA Features.
BASIC
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- Protect your systems to prevent outages and downtime with advanced, predictive, and managed antivirus
- Real-time monitoring of hardware performance, software, and resource status
- Real-time error alerts
- Predictive behavioral failure alerts to proactively prevent hardware downtime
- Vulnerability system scans to protect your data
- Automatic remediation of basic system issues/errors
- Automatic software patch installation management
- Performance optimization maintenance with clean disk and defrag
- File size monitoring to manage hard drive storage
- Installed software and device hardware configuration
- System activity audit logs
- Changelogs for hardware, software, and system changes
- Compliance policy management
- Internet service uptime monitoring
PROACTIVE
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- All Basic Plan features, plus:
- Quick remediation service
- Remediation with guaranteed rapid response time by highly trained and certified technicians
- Managed security monitoring with manual intervention
- Access to support via phone or email during regular business hours
- Advanced cybersecurity AI and human led 24/7 protection
- Ransomware protection
- Web filtering and DNS protection
- Email security protection from phishing, ransomware and spam
- Dark web monitoring
- Employee security awareness training that teaches your team to spot and prevent attacks
PROACTIVE PLUS
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- All Proactive Plan features, plus:
- 24/7 help desk support with 90% first call resolution
- Unlimited 24/7 help desk assistance via phone, email, or instant messaging
- 70% of calls answered within 60 seconds
- 24/7 live monitoring of entire network infrastructure
- Quarterly network and security assessments
- Virtual CIO with quarterly meetings to review your IT’s current state and strategize for the future